Refund Policy: Hemero
URL: www.hemero.us

The website listed above, hereinafter referred to as “Website” is operated by the following party:

Hemero LLC, a limited liability company, organized under the laws of the state of California (hereinafter referred to as “Operator”)

For any questions or comments regarding this Refund Policy, customers may visit the following link: www.hemero.us.

Customers may request a refund on goods sold within 30 days of receipt.

To be eligible for a return the following conditions must be met:

Customers must return the item in its original packaging.

The item must not be used.

The item must not be damaged.

The item must be returned with its original receipt.

If the above conditions are not met, Operator reserves the right to reject return and refund.

In case of item return, customer will be responsible for paying cost of shipping.

Refunds on sale items are permissible and subject to the same conditions as refunds on regularly-priced items.

Customers may request an exchange in lieu of a refund. Exchange requests will be processed and accepted or denied.

Customers must contact Operator prior to the start of the refund and return process. Customers will be provided with a return number before they may begin the return.

Returns are to be sent to the following address:

2542 Troy Ave, South El Monte, CA 91733

No refunds are permitted on the sale of digital products. All sales are final.

No refunds are permitted on the sale of services. All sales are final.

RETURN POLICY

Last updated December 26, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hi@hemero.us to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

Hemero LLC
Attn: Returns
RMA #
21 W Duarte Rd
Arcadia, CA 91007
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
● Custom team-wear items
● Custom embroidered apparel and accessories

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
● A 15% restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.
● The items must be in new condition and repackaged in the original box. Include all tags and packaging materials.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

hi@hemero.us